714-620-9360
FAQ
All You Need To Know
Do you deliver to parks?
Yes, we deliver to all parks that allow inflatables. Please consult the city/park you are having your event at for more details. A COI is required for parks and venues and a fee of $150 for a COI document is additional. (We do not service any Culver City parks that require 3mil)
Are you Insured?
Modern Bounce House is fully insured and delivers to all city, county, and state parks that allow inflatables (Varies by venue. Please contact your park/venue before booking) Generally public facilities such as parks and recreation centers require the party host to acquire additional insurance from the vendors insurance provider in order to list the city and all its officers as an undersigned in the insurance policy. Modern Bounce House meets California State Law coverage requirements. A additional fee of $150 will be added to invoice if COI is needed. Please contact us before booking if you have a venue/park event that requires this to avoid any confusion.
Which payment methods do you accept?
We accept our payments through our website and also offer offline payment options if selected such as Zelle, Venmo & Apple Cash.
What is your Rain Policy?
We know how unpredictable Mother Nature can be. Our weather policy is one that our customers have been satisfied with since we first started in this business. You can give us a call any time to cancel your reservation. We prefer that you wait until the day of the event to cancel as the weather often improves as the day progresses. You can give us a call before 8:00 am on the day of your event to cancel your reservation or reschedule it. We understand that if you need to cancel your party due to weather, you need to make that decision as early in the morning as soon as possible. (If required non refundable deposit was made. Deposit will not be refunded). Some of our rentals can fit indoors. If this is the case instead of cancelling you have to option to moving rental in a dry area. Your child’s safety is our main concern. We reserve the right to cancel due to heavy rain or high winds. If the sky is overcast or if there is a light rain with no wind, we can still set up our bounce houses. (Once rental is setup there is no refunds). If you have already submitted a deposit, the deposit will be applied toward a future event. Once you accept the equipment, equipment is under your responsibility.We recommend not turning off the blower in any time during the rain. Please wait until our drivers comeback to pick up the equipment. An inflatable attraction can still operate in the rain and a passing shower does nothing more than wet the unit. If that happens, DO NOT DEFLATE the unit. Simply wait for the storm to pass, wipe down the unit with a towel and continue with the fun! While that is our Inflatable rain policy, it is always important that you exercise caution when operating an inflatable and should always air on the side of caution and deflate the unit if you have any doubt on what to do.
What is your policy for damaged products?
A fee will apply. Once we review the damaged item an invoice will be sent via email with a payment link for you to pay immediately.
Is there a fee if a certificate of insurance is required?
Yes, we charge a fee of $150 if a certificate of insurance is required aka COI. For any additional insurance paperwork, your venue may require at least 2 weeks in advance as this takes a longer time to process paperwork with insurance company. Additional fees do apply to certain types of paperwork that are out of the normal request, please contact us for more information at info@modernbouncehouse.com
Is there a minimum fee for further delivery?
Yes, we are located in OC and many of our deliveries are outside of this county. Some cities require a minimum of $450+ for us to delivery. (Ex. Our Mini bounce house is $290. Some Cities are out of zone for this rental) Please message us for any questions.
What is your policy for damaged products?
Enter the Answer to your Question here. Be thoughtful with your answer, write clearly, and consider adding examples. This can help your visitors get the help they need quickly and easily.
Is face paint allowed?
Brush face paint is not allowed. This option smears when kids are sweating and damages the bounce house/ballpit/softplay rentals. If any paint is found in any of these items a fee will apply. Air Brush face painting is a alternative option. This option drys quicker and does not smear.
Is Glitter allowed in the Bounce House or Ballpit?
No, glitter sticks on to the bounce house/ballpit material and is very difficult to remove. If glitter is found a cleaning fee will apply.
Can the Bounce House or Ballpit be on an uneven surface?
NO, This is a big no. Bounce House cannot be on a uneven surface this is a hazard. Our ballpits were made to be on a flat surface the way they connect. If they are not on a flat surface ballpit disconnects and all of the balls will be out of the ballpit. You will not be able to reconnect the ballpit if this happens and will we will not be responsible for this happening.
Delivery & Setup
Modern Bounce House is committed to make rental set ups and pick ups as easy as possible. We have an amazing team that will deliver, setup and pick up all rentals. We coordinate with each client for the best delivery and pickup time. To make our delivery as smooth as possible please make sure everything is cleared a night before and know the exact area of where you would like the rental. Delivery instructions would also help us speed up the process (ex: gate code, specific delivery drop off zone) Drop off and Pick up times are subject to change due to unforeseen circumstances.
What are your Bounce House rules?
No brush paint, no eating, drinking, no wall climbing, no sharp objects, no wrestling or flipping, no glitter, no animals, and trash. No sprinklers are allowed on when bounce house or ballpit are setup. This causes mold. Make sure sprinkler timer is off before arrival. Adult supervision required. Please respect all rules. We are not responsible for any injuries that occur.
What are your Ball-pit rules?
Ballpit must be on flat surface. No brush paint, no eating, drinking, no wall climbing, sitting or standing on ballpit walls, no sharp objects, no wrestling or flipping, no glitter, no pets and trash. No sprinklers are allowed on when bounce house or ballpit are setup. This causes mold. Make sure sprinkler timer is off before arrival. Adult supervision required. Please respect all rules. We are not responsible for any injuries that occur.
What time do you drop off and pick up?
We drop off anytime before event time and pick up can be any time before 9pm same day.
If canceled is payment refundable?
No, payment is non refundable. We do offer the option to reschedule for a different date. If a nearby date doesn't work you have a year to re book.
How many color balls can we choose?
You can choose as many. If we don't have enough to fill up a ballpit with a specific color white balls will be added as primary.